is Ranked #2 of 28 Restaurants in Lower Mt Royal Calgary.
The Latest Review: ★
Sent on the 17th of December, 2014
Had my birthday ruined, I would never recommend this place again, and I used to work there. I described to them my experience in an email:
Rank #2 of 28
Dear Cibo staff,
I have taken the time to email you to make you aware of some concerns I have in regards to the way you guys are taking care of your customers. Allow me to describe my situation and please let me know of your intentions on correcting these errors.
I made reservations at your establishment for my birthday because when I used to work at Cibos I loved the food and the atmosphere, and I genuinely believed in the training you provided your staff. Last night I had my birthday thoroughly ruined by your staff, who were not acting in any way like I had been trained. Im certain a Mr. Robarts or Mr. Hamelin would have been fuming if he had been served, or even seen one of their customers be served in a similar manor.
I walked in and waited patiently for the five young women at the front to stop gossiping with one another and checking their text messages. I was taken up-stairs with another server walking so impatiently close behind me she actually stepped on my heal. We were seated at a claustrophobic table in the corner literally beside the washroom (on my birthday? lucky me..). I was informed over the phone when I made my reservation that you guys were able to accommodate people who are celiacs. When we sat down I asked the waitress to take my girlfriend through the menu as she is a celiac and was uncomfortable with your guys menu (we felt so accommodated already!). The waitress made it clear to us she could pretty much do most of the dishes gluten-free and walked away (so now Im aware you guys are not properly training your staff to attend to the needs of your lovely customers). We asked for the artichoke bruschetta to start, and she says oh Im sorry we cant offer any crostinis with that but Ill bring it by with some lettuce you can put it on.. Immedietly we felt even more uncomfortable, can you imagine having to eat bruschetta on bloody lettuce? Where is the creativity in that? How hard could it possibly be to obtain some gluten-free crackers (there are tons of variety at the super-market). So we asked for polenta fries, and five minutes later our waitress comes back again. Im sorry, the kitchen just told me that theres a chance of cross contamination. Wonderful, so she really had no idea what items on the menu were edible for us, finally we came to the cauliflower dish, which was excellent!
Then it came time to order a main course- uh-oh.. so now we had to go through this again. My girlfriend said can you do pastas gluten free? the waitress says oh i think so but not the pomodoro or alfredo sauces. well gee really? so whats left? she comes back yet another 5 minutes later and says Oh we can do the pomodoro. So she orders the spaghetti pomodoro, and I order the $37 lamb dish (37.. is that right? oh it is? it must be half a lamb!) and to top it off the waitress says Oh we usually recommend the broccolini to people ordering the lamb dish because it doesnt come with much for vegetables. So for $37 dollars I couldnt get enough vegetables with my meal? Who made this menu? The lamb finally arrives and more disappointment ensues, the lamb isnt hot, nor is it cooked through, I made a point of saying I like my meat done well. To top it off I received 5 of the tiniest lamb shanks I could imagine and the fat to meat ratio was 2:1, so I paid $37 dollars for a plate of food I would not have served to the bums shooting heroin out back the restaurant. Halfway through my meal my girlfriends dish arrived and my broccolini. This was were I got rather annoyed (as if I wasnt already), the sauce on the broccolini was disgusting, a complete disaster. It paired horribly with the lamb dish by a country mile, Im glad I didnt ask which wine would have paired well with my meal. The pasta was even more disappointing, the noodles were flaccid beyond repair, and the sauce was bland and the cheese that was requested on top was missing.
At one point I got up to use the washroom, have you guys noticed its rather difficult figuring out which bloody washroom is which? finally i pulled out my magnifying glass and found the microscopic M above the handle on the door. Thankfully, I noticed right away I wasnt the only customer standing there feeling like an idiot, I hope that wasnt your guys idea of a conversation piece. To top it off, when we left there were 2 of the 5 girls still at the front desk, and they never said a word. No happy holidays, no goodnight, not even bye. I highly recommend you guys make a concerted effort to train your employees on the importance of accommodating celiacs, and how to pair foods, and maybe how to make customers feel well looked after. I cant even count the transgressions and misplaced rudeness on one hand! As I said before, I worked at Cibos and Bonterras and I dont remember anything I experienced being even remotely acceptable. I loved working for John, until I came across more lucrative opportunities. Now, I ask you politely: How would you like to come out to Cibos for your birthday? I would like to know what it is you guys intend to do about this?